TERMS & CONDITIONS

The following Terms and Conditions regulate the use of the website pages under the domain thybris.com and the services offered. The content and material on the website are intellectual property of Thybris ©. Please read these Terms and Conditions carefully, and refer to them as necessary as you explore the Web Site. We reserve the right to modify these terms at any time. If you do not agree with the following Terms and Conditions, please do not browse or make use the Web site.

DEFINITIONS

“Terms and conditions of use” refers to the terms and conditions which regulate the use of this website by the user.

“Services” refers to the functions, devices, applications, information, tours, transportation, reservations, and other services accessible and available through this website.

“User” refers to any person which accesses and/or utilizes this website.

“Website” refers to the “home page” and other pages characterized by the domain name thybris.com, owned and managed by Thybris di Francesco De Rosa P.I. 14486371009 • C.F DRSFNC87E15F839E

RESPONSIBILITY and LIMITATIONS

Thybris team accepts no responsibility for any sickness, labor disputes, government restraints, public strikes, acts of war and/or terrorism, machinery breakdown, causalities such as car crashes or any other circumstance beyond its control.

 No changes in the itineraries are expected, but we reserve the right to make them if necessary.

RELATION BETWEEN THYBRIS AND THE USER

By booking any of the services provided through the Web site www.thybris.com, the user agrees to comply by these terms and conditions of use. Thybris reserves the right to modify without prior notification to the user any of the dispositions contained in the terms and conditions. Under no circumstances the change of the Terms and Conditions will affect the cost, agreements, transportation, arrangements and itineraries of any of the services previously booked through the website. Any integration or modification will be effective starting from their publication on the website. It is the user’s responsibility to frequently read the terms and conditions of use in order to verify the new active dispositions.

You agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from this Web site. In addition, whether or not you have a commercial purpose, you agree not to:

(i) access, monitor or copy any content or information of this Web site using any robot, spider, scraper or other automated means or any manual process for any purpose without express written permission of Thybris.

(ii) violate the restrictions in any robot exclusion headers on this Web site or bypass or circumvent other measures employed to prevent or limit access to this Web site;

(iii) take any action that imposes, or may impose, on the discretion of Thybris.

(iv) deep-link to any portion of this Web site (including, without limitation, the purchase path for any tour services) for any purpose without express written permission of Thybris.

These Terms of Use were last updated on November 21, 2017.

LIABILITY DISCLAIMER

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEB SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS.

ALTHOUGH WE HAVE ATTEMPTED TO PROVIDE ACCURATE INFORMATION ON THIS WEB SITE AS A SERVICE TO OUR USERS, WE ASSUME NO RESPONSIBILITY FOR, AND MAKE NO REPRESENTATIONS WITH RESPECT TO, THE ACCURACY OF THE INFORMATION.

IMPORTANT: THESE TERMS AND CONDITIONS AND FOREGOING LIABILITY DISCLAIMER, DO NOT AFFECT MANDATORY LEGAL RIGHTS THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

THE MATERIALS AND THIS WEB SITE ARE PROVIDED “AS IS,” AND THYBRIS EXPRESSLY DISCLAIMS ANY IMPLIED OR EXPRESS WARRANTIES OR CONDITIONS OF ANY KIND, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RELATING TO SUCH MATERIAL.

SERVICE

Thybris di Francesco De Rosa (referred as “Thybris”) is a fully licensed Limousine Company operating all around Italy providing sightseeing tours and driving service respecting the law n°21 del 15 gennaio 1992 about Noleggio con conducente (NCC).

PAYMENTS

Thybris prices are in Euros €. 

Thybris bookings require full or partial payments in advance. Payment can be made online via Paypal. In the event of any remaining balance at the end of your tour, payment can be made cash in Euros (EUR – €) to your driver.

You can choose between two payment options at the time of your reservation:

1. PAY A DEPOSIT

A 50% down payment is mandatory for all services. If you prefer to pay a deposit, then your remaining balance can be paid on the day of your tour. You can decide between a Cash payment (Euros only) or Paypal.

(i) Cash payment. The amount can be paid directly to your guide/driver at the end of your tour.

(ii) Paypal payment. The remaining balance will be charged on the same email provided during your booking in € EUROS on the day of your tour.

2. PAY FULL AMOUNT

If you prefer to pay the entire amount at the time of your booking, you will be charged the amount in € EUROS right away. Tours purchased with less than 72 hours notice, can only be reserved by paying in full.

REFUNDS & CANCELLATION

Our cancellation policy is quite kind. Since we commit so hard to provide tour & transfers and supply a quality service to all of our clients, we kindly ask to bear in mind this is an hard work that requires time.

Last minute cancellation or no show is something not nice for anyone waiting for you, so if you change plans and don’t wanna tour with us, we gently ask you to tell us minimum 7 days before.

This way you will get a full refund of your deposit, 100% guaranteed.

We don’t accept phone or sms cancellation unless otherwise expressed. The only way you can cancel is to send an email to us and wait for a cancellation email that confirms the process.

We know sometimes things get complicated last minute, so if you change your plan 72 hours before we will do our best to refund you the deposit, but this is not guaranteed. Imagine you booked us 4 days tour, if you will cancel it only 72 hours before, you just left us without 4 days of work all of a sudden, we can’t really reorganize ourselves and it’s quite possible we refused other services, so we will need to charge the deposit to cover our costs.

If you change your mind less than 72 hours before, full price will be charged.

If you pre-paid completely your tour, these conditions apply:

7 days and before: full refund 100% guaranteed.

7 days to 72 hours: 50% refund guaranteed. (based on our assessment could be something more)

72 hours and less (or no show): no refund guaranteed.

Please note these are our main conditions but we are not robots, we know sometimes plans are not easy to manage, so we will always do our best to refund you if you can’t come. We really base our service on real time communications, so we will glad to help you not wasting money.

 

We don’t want to put salt in the wound so if the ship does not make it to the pier for bad weather, you will not be considered responsible so NO CHARGE will be made.

Same if your flight is cancelled or plane will not depart for any reasons, you will not be considered responsible so NO CHARGE will be made as well, as long as you contact us straight away to notify.

OUR TOURS

All tours offered on this website are Chauffeured Tours in private vehicles and English speaking Driver who is not a licensed tour guide. The tours offered on this website are NOT walking tours with a licensed tour guide.

Please read the information below pertaining to your Tour Driver.

YOUR TOUR DRIVER 

You are provided a private tour with a Driver who is NOT a Licensed Tour Guide and will not provide services of a guide.

Italy has strict laws and regulations in place to protect licensed tour guides, this it makes it unlawful for Tour Drivers to offer commentary about sites outside the vehicle. In order for us to comply with Italy’s laws, Tour Drivers may not tour our guests near or inside monuments, museums, churches or piazzas.

Only licensed Tour Guides may accompany or guide you at the sites you visit.

  • For your safety inside the vehicle, drivers provide commentary only when it is deemed safe to do so while driving. When your driver must concentrate during various driving conditions, please refrain from any distracting behavior as your safety during the tour is our top priority.

When it’s not possible to offer commentary while driving, the driver will provide commentary once the vehicle is stopped near the sites you will visit.

  • Your tour driver is native Italian, therefore will speak basic English bearing the accent of his or her native language and English will not always be spoken with the perfection or fluency of a native English speaker.
  • Drivers are not licensed tour guides, therefore they have very limited and basic knowledge of history, architecture, art, culture and other information pertaining to the places in the tour.  If you seek in depth or detailed information during a tour, we recommend hiring a private licensed tour guide.

WHAT IS INCLUDED IN THE TOUR PRICE:

The price of the tours includes private deluxe vehicle with a professionally licensed English speaking Driver, Italy VAT tax, fuel, insurance, and parking fees.

WHAT IS NOT INCLUDED IN THE TOUR PRICE:

Tour prices do NOT include entrance fees to monuments, museums, or any other sites visited, lunch, gratuities,  private tour guides, or other client personal expenses.

The tours are priced per vehicle.

OUR VEHICLES:

The deluxe vehicles we provide are recent models Opel Vivaro, Mercedes Viano, Mercedes Vito, Mercedes Sprinter,  and Mercedes Sedan E Class. We cannot promise a particular type, model, or size vehicle other than a vehicle suitable to accommodate the number of passengers.

Our vehicles are regularly maintained for optimal safety and performance at Mercedes or Opel Service Centers that are up to industry standards. By booking any services via this website you accept that vehicles are mechanical objects subject to various unpredictable malfunctions that can happen unexpectedly during your service. At no time will you hold Thybris responsible or liable for any vehicle malfunctions mechanical or otherwise or issue public complaints for matters beyond our control.

Upon special request and advance reservations, we also offer a line of top luxury vehicles such as Mercedes S class, BMW Serie 7. Please email us for quotes and availability.

NO SMOKING, EATING, OR DRINKING FROM OPEN CONTAINERS INSIDE THE VEHICLES:

In order to maintain a fresh and clean vehicle for all our clients to enjoy throughout the day, smoking, eating or drinking from cups or other open containers (cans or coffee cups) that are susceptible to spillage is not permitted inside the vehicles. Bottled beverages that can be closed tightly with a cap are welcomed. Please treat the vehicle with respect as to not cause any damage to it. Thank you for your cooperation.

LUGGAGE

If you are touring with luggage, please specify in your reservation the total number of large suitcases and carry-ons in order for us to provide the proper size vehicle for you. Standard minivans can accommodate up to 8 standard size check in suit cases and up to 8 small carry-ons.

Standard size check-in suit cases weigh 50 lbs (23 kg) and do not exceed 62 inches (157 cm) when combining length + width + height.

Clients must advise the company prior to booking services if planning to bring extra luggage or oversized luggage in order to determine if all luggage will fit into the standard vehicles. Unless advised otherwise, it will be assumed all luggage will be standard size as per the above measurements.

Failure to advise the company of exact number and size of luggage may result in our inability to accommodate all luggage together in 1 vehicle and a 2nd vehicle may be needed to be booked at expense of the customer. We accept no responsibility of any consequences resulting from customer failure to inform the company of exact luggage count and/ or if luggage is oversized.

SHORE EXCURSIONS

We have been providing shore excursions and transfers to cruise passengers for a long time. While we make every effort to return you to your ship on time, there could be, in extreme circumstances, incidents completely out of our control which might delay your arrival back at the port.  For this reason, we recommend passengers return to the port at the recommended time indicated by your tour driver, and buy travel insurance to provide extra security in the unlikely event of a missed boarding. Your booking with us serves as an acknowledgment that you accept the terms of service and have made the necessary arrangements to minimize disappointments while traveling, and you absolve Thybris of any liability due to circumstances beyond our control including and not limited to traffic difficulties, mechanical malfunctions, and weather conditions.

Pick up time for shore excursion, unless otherwise indicated in your reservation, is 8 AM. Disembarking later than 8 AM will take away time from your sightseeing opportunities.  Price of the tour service will not be amended if tour time is shortened due to delay on behalf of the customer.

If you are experiencing delays disembarking your ship for your tour, please contact us immediately so your driver will be informed and will wait for your arrival. Wait time is 1 hour past the scheduled pick up time, after which without information from the customer regarding delays, the driver will be released from duty due to customer no-show.

TOURING WITH CHILDREN

Are you traveling with children?  

So we can provide a family friendly experience, please let us know in the booking form if you are traveling with children.

If you do, in the more infos box let us know age of children(s) so we can best assist you better.

Tours offered includes content and subjects such as History, Ancient Rome, Architecture, Culture, Art, and other subjects that may or may not be of interest to children of various ages. Italy is a history rich country and this cultural heritage is reflected on our tours of Italy’s historic monuments, squares, churches and museums.

CHILD SEATS

We are happy to provide car seats upon request that are up to European safety standards. The Parents or Legal Guardians are the only parties authorized to install the child seat or booster seat inside the vehicle, and to ensure that each child is safely secured in their safety seat prior to departing.

Drivers, as Non-Parents and Non-Legal Guardians, cannot perform this safety function on behalf of the Parent or Legal Guardian. Drivers will not proceed to depart until the child or children are properly secured inside their respective safety seats. By requesting a car seat, you agree to comply with these terms in full.

Drop off at attraction sites:

Your driver will drop you off as close to the sites you are visiting as legally possible according to traffic laws of Rome. We cannot stop directly next to historic sites as it would be a traffic violation.

Ambience Inside Your Vehicle

If you have preferences regarding A/C, heat, music, or typically experience motion sickness while driving, please feel free to let your chauffeur know immediately so he/she can accommodate your needs. If you do not make your needs known to your driver he or she would not know in order to make your transfer more comfortable.

If you have difficulty hearing your driver speak, please ask him or her to speak louder. 

Vehicles are not equipped with microphones or audio systems. Local authorities deem usage of microphones and audio system by Drivers an unnecessary distraction and a safety concern, therefore only licensed tour guides or licensed tour companions are lawfully permitted to use microphones and audio system inside the vehicle.

HANDS FREE CELLPHONE USE FOR WORK RELATED MATTERS: 

According to Italian law, professional drivers are permitted to use their hands free cell phones for work related issues. From time to time you driver may need to make and answer calls as it is part of our job. By booking any touring or transfer services via this website you agree not not object to the use of cell phone for work related matters by your driver during the course of your service.

ITALY HIGHWAY SPEED LIMITS:

Please be aware that legal speed on Italy’s highways/motorways may be higher than in many other countries. Your chauffeur will safely obey the legal speed as electronic speed checks are implemented throughout by the state to catch speeders (this is also important to know if you are renting a vehicle on your own).

If Italy’s legal speed makes you feel uncomfortable, it is the obligation of the customer to ask the chauffeur if it is safe to drive at a lower speed, but please keep in mind that driving too much below the speed limit becomes a traffic hazard as other vehicles try to overtake slower moving vehicles.

IMPORTANT: Any problems during your tour must be resolved with company immediately.

If you are experiencing any issues or problems during the tour, please call us at the telephone number provided. If you do not have a working cellphone, please ask your driver to call the office from his or her cellphone so we can help you and resolve any issues you may be experiencing.

If you experienced any issues during your tour and did not call the company during the tour to rectify the situation,  you agree to inform the company immediately by email of the issues you experienced and allow the company reasonable attempts to resolve your issues satisfactorily before publishing any complaints anywhere publicly, including social sites, traveler review sites, blogs, and any other areas on the Internet. If the company resolves your issues satisfactorily and the matter is resolved, you agree to refrain from publishing any negative comments, ratings, or reviews about Thybris on the internet or otherwise. Failure to honor this agreement is considered a breach of contract and the terms which you agreed prior to booking your service and entering a legal contract with Thybris. Legal remedies may be sought as a result of any contract violations.

 

 

PRIVACY POLICY

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Information concerning the processing of personal data, in accordance with article 13 of Legislative Decree no. 196/2003

 

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

 

When do we collect information?

We collect information from you when you fill out a form or enter information on our site.

 

Can we delete your information?

If you don’t want us too keep your details, just send us a message and we will erase all your datas from our archive.

 

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

       To send periodic emails regarding your order or other products and services.

       To follow up with them after correspondence (live chat, email or phone inquiries)

 

How long do we keep your information?

When we collect your data we normally keep them to give you a better service and stay in touch with you, send you some infos, some updates or important news.
What we want you to know is that whenever you want you can send us a message and opt out. If you are on a newsletter you can unsubscribe with the link at the bottom of every mail, instead if you just want us to completely delete any of your mail and/or personal informations, you can just send us a message and ask for it and we will destroy all datas.

 

How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
We only provide articles and information. We never ask for credit card numbers.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

 

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

 

All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
       Understand and save user’s preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

 

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

 

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

 

Third-party links
We do not include or offer third-party products or services on our website.

 

Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
       Demographics and Interests Reporting

 

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

 

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
       Send information, respond to inquiries, and/or other requests or questions
       Process orders and to send information and updates pertaining to orders.
       Send you additional information related to your product and/or service

       Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:
       Not use false or misleading subjects or email addresses.
       Identify the message as an advertisement in some reasonable way.
       Include the physical address of our business or site headquarters.
       Monitor third-party email marketing services for compliance, if one is used.
       Honor opt-out/unsubscribe requests quickly.
       Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
       Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

Thybris agrees to protect the privacy of the users, by informing them that their personal data will be used by Thybris only in compliance with the following fundamental principles:

  • Directive 95/46/CE of the European Parliament of the safeguard of individuals regarding the processing of personal data and the circulation of data;
  • Directive 97/66/CE for the tutelage of privacy in telecommunications;
  • Directive 97/07/CE for the protection of consumers in long distance contracts;
  • Directive 00/31/CE for electronic commerce;
  • EC (Electronic Communications Networks and Services) Regulations 2003. (S.I. No. 535 of 2003) regarding protection code of personal data;
  • Directive 2000/31/EC Regulations 2003, regarding electronic commerce.

If you have any questions regarding our Terms and Conditions or there is something you do not understand, please feel free to ask us via email at contact@thybris.com and we will be more than happy to answer any questions you may have.

By booking service with Thybris you therefore certify that you have fully Read, Understood, and Accepted ALL the above Information and Conditions exactly as they are Provided with no exception, and you accept full responsibility of any issues that may result from lack of reading, understanding, and accepting the Terms and Conditions.

Upon payment of a deposit, clients indicates acceptance of the above Terms and Conditions.